Triumph, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications, including SMS messages.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, physical address, and other information you voluntarily provide when submitting forms, scheduling services, or contacting us.
- SMS Information: Your mobile phone number and message interaction data (such as opt-in status, message delivery, and responses like STOP or HELP).
- Usage Data: Basic analytics such as pages visited, browser type, and device information to improve our website and services.
2. How We Use Your Information
We use your information to:
- Provide requested services (e.g., inspections, estimates, appointments)
- Send transactional or service-related SMS messages (confirmations, reminders, updates)
- Respond to inquiries and customer support requests
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Below is a summary of the tools we use and how they work.
Technologies We Use
- Necessary Cookies: We store your cookie consent preference in your browser's local storage so we can remember your choice across visits.
- Google Tag Manager (GTM): We use GTM to manage and deploy marketing and analytics tags on our website.
- Google Analytics 4 (GA4): We use GA4 to understand website traffic, user behavior, and site performance. GA4 is only loaded when you accept all cookies via our consent banner.
- Microsoft Clarity: We use Clarity for session replays and heatmaps to understand how visitors interact with our site and improve the user experience.
- Roofle Quote Widget: We use an interactive roofing quote tool provided by Roofle to help you get instant estimates.
Your Consent Choices
- A cookie consent banner appears on your first visit
- You can choose "Accept all cookies" or "Accept necessary only"
- Analytics cookies (such as GA4) are only loaded if you accept all cookies
- You can reset your preference at any time by clearing your browser's local storage or site data
Third-Party Data Practices
The third-party tools listed above may set their own cookies and collect data according to their own privacy policies:
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically find these options in the "Privacy" or "Security" section of your browser's preferences. Please note that disabling cookies may affect the functionality of our website.
4. SMS Communications & Consent
By providing your phone number and opting in, you consent to receive SMS messages from Triumph, LLC.
- Message frequency may vary
- Message & data rates may apply
- You can opt out at any time by replying STOP
- For help, reply HELP or contact us directly
We do not sell, rent, or share your mobile number for third-party marketing purposes.
5. Information Sharing
We may share your information only in the following limited circumstances:
- With service providers who assist in operating our website, scheduling, or communications (e.g., SMS delivery platforms)
- When required by law, regulation, or legal process
- To protect the rights, property, or safety of our business or users
All service providers are required to protect your information and use it only for authorized purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take appropriate steps to reduce risk and prevent unauthorized access.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Your Rights & Choices
You may:
- Request access to or correction of your personal information
- Opt out of SMS messages at any time by replying STOP
- Contact us to request deletion of your information, subject to legal obligations
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect information from individuals under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Triumph, LLC
Franklin, Tennessee